We take community activity very seriously, and we've used a customer-service initiative to raise money for the great charity, Children’s Hospice South West (CHSW).
We committed to donating for every participant who responded to a recent customer survey. The survey was to gauge customers’ opinions of Hymid, especially during the pandemic.
“We had a great response to the survey,” said Julius Guth, Sales Manager at Hymid. “In true ‘lockdown’ style we made the donation virtually, and we hope to do more to support this great charity in person in the coming months.”
CHSW community fundraiser Mhairi Bass-Carruthers said: “We really can’t thank the Hymid team enough for raising money for CHSW and for finding such a creative way to support the charity.
“It’s been such a difficult year for everyone this year so to receive donations like this from the business community is very special. It’s only thanks to such generosity that CHSW has been able to continue caring for local families who need our love and support now more than ever.”
Julius added: “It has been a tough time for businesses like ours too, but the impact of the lockdown on families with sick children must be unbearable. We hope our small donation will encourage other businesses to dig deep and support charities like CHSW, which are sure to see not only a social but also financial impact from the pandemic we’re working through. “We’re also grateful to our customers who gave up their time to take our survey. These times are uncharted waters and if businesses can understand their customers better, we can all support each other to get safely through this terrible time.” The survey itself provided valuable results to help Hymid for the future, indicating a ‘net promoter score’ of +76% – which puts Hymid on a par with businesses like Toyota (76%) and Starbucks (+77%) and much higher than the manufacturing average of +39%.